Property Burd (Pty) Ltd
Effective Date: 30 July 2026
Last Updated: 30 July 2026

Property Burd ("Property Burd", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and protected in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and all other applicable South African legislation.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make use of our property sales, rental, property management, and related services.

By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Property Burd is a South African real estate agency offering professional services including:

• Residential Property Sales
• Residential Property Rentals
• Property Management
• Property Valuations
• Buyer Assistance
• Landlord Services
• Tenant Placement
• Property Marketing

Depending on the services you request, we may collect:

• Full Name
• Identity Number or Passport Number
• Date of Birth
• Residential Address
• Postal Address
• Email Address
• Telephone Number
• Employment Information
• Banking Details
• Income Information
• Credit Information
• Property Ownership Information
• Rental History
• References

When you visit our website we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Time Spent on Website
• Referring Website
• Cookies

We collect information when you:

• Complete online enquiry forms
• Contact us by phone, email or WhatsApp
• Register on our website
• Subscribe to newsletters
• Request a valuation
• Apply to rent a property
• Buy or sell property through Property Burd
• Attend property viewings
• Sign mandates or lease agreements
• Interact with our social media pages

Your information is collected to:

• Assist you in buying, selling or renting property
• Verify your identity
• Conduct tenant vetting
• Perform affordability assessments
• Comply with FICA requirements
• Prepare Offers to Purchase and Lease Agreements
• Manage rental properties
• Process payments
• Respond to enquiries
• Send property alerts
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and unlawful activity

Where applicable, Property Burd may conduct:

• Credit Checks
• Identity Verification
• Employment Verification
• Previous Landlord References
• Affordability Assessments

These checks are only performed where authorised by the applicant or where permitted by law.

South African law requires estate agencies to verify the identity of buyers, sellers, landlords, tenants and certain other parties.

We may request documents including:

• Identity Document
• Proof of Address
• Proof of Income
• Bank Statements
• Company Registration Documents
• Trust Documentation

These documents are retained only for the period required by applicable legislation.

Our website may use cookies to:

• Improve website performance
• Remember user preferences
• Analyse website traffic
• Improve user experience

You may disable cookies in your browser, although some website features may not function correctly.

With your consent, we may send:

• New Property Listings
• Market Updates
• Property News
• Rental Opportunities
• Investment Information
• Promotional Offers

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

We do not sell your personal information.

We may share information where necessary with:

• Attorneys
• Conveyancers
• Bond Originators
• Banks
• Credit Bureaus
• Tenant Vetting Providers
• Municipalities
• Service Providers
• Contractors
• Government Authorities where legally required

All third parties are expected to protect your personal information.

Property Burd implements reasonable technical and organisational measures to protect your information against:

• Unauthorised Access
• Loss
• Theft
• Misuse
• Alteration
• Disclosure

Despite our best efforts, no online transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as necessary:

• To provide our services
• To comply with legal obligations
• To resolve disputes
• To enforce agreements

Where legislation requires longer retention periods, we will retain records accordingly.

Under POPIA you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion where legally permissible
• Object to certain processing
• Withdraw consent where applicable
• Lodge a complaint with the Information Regulator

Our website may contain links to external websites.

Property Burd is not responsible for the privacy practices or content of third-party websites.

Our services are not intended for children under the age of 18.

We do not knowingly collect personal information from minors unless required and authorised by a parent or legal guardian.

Property Burd reserves the right to amend this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact:

Property Burd

Email: [Insert Email Address]

Telephone: [Insert Telephone Number]

Website: https://www.propertyburd.co.za

If you believe your personal information has not been handled in accordance with POPIA, you may lodge a complaint with the Information Regulator (South Africa).

Website: https://www.justice.gov.za/inforeg/

Email: inforeg@justice.gov.za

By using the Property Burd website or engaging our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.